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Customer Experience Representative

Chanhassen, MN 55317

Posted: 06/19/2024 Division: Admin Job Number: 24903

Job Description


Customer Experience Representative

Preference Employment Solutions is currently seeking Customer Experience Representatives to work from home for a global business leader. The ideal candidate is a self-starter with prior call center experience who is looking for the right opportunity to put his/her superior customer service skills to the test. Apply today!

Type: Direct Hire, Full Time, WFH (available to MN and ND residents only)
Schedule
: Monday-Friday,9am-6pm
Compensation:
$18/hour ($19/hour for bilingual Spanish speakers); monthly incentive program

Position Overview:
  • Provide customers with a world class service experience by responding to inquiries in a courteous, knowledgeable, and professional manner while utilizing creative problem solving to deliver “One and Done” service.
  • Meet or exceed monthly performance standards for quality, productivity, proficiency, retention, and attendance.
  • Close prospective and existing customers using product knowledge, up-sell and cross-sell techniques, and retention skills.
  • Contribute to departmental goals by accurately assessing and responding to customer needs while maintaining service standards.

Characteristics of a Successful Candidate:
  • Associate degree and one to two years of experience, or equivalent combination of education and experience
  • Must have a reliable, fast computer running Windows 10 (or higher) with access to fast, reliable internet
  • Must be proficient in Microsoft Office (Word, Excel, Outlook)
  • Outstanding communication skills, both written and verbal
  • Previous inbound call center experience, customer service experience, and inbound/ outbound call center experience of one or more years preferred.
  • Must be knowledgeable in all programs/campaigns being administered to provide information to existing and new customers regarding a full range of products

How to Apply:
  • Contact: Tyia at (701) 293-6905
  • Email: Tyia@pesfargo.com
  • Visit Us: 2605 42nd St South in Fargo, ND 
  • Office Hours are Monday through Friday from 8:00am-5:00pm




Preference Employment Solutions is a local employment company successfully assisting job seekers for over 30 years! We are FREE and CONFIDENTIAL. Preference Employment Solutions is an equal opportunity employer.

Meet Your Recruiter

Tyia Patnaude
Administrative Staffing Consultant

As one of our Administrative Staffing Consultants, Tyia brings with her a background in human resources, marketing, and project management. She has spent her career up to this point working directly with people and helping others in our community. Tyia enjoys working with others to find what they are looking for. Her motto is to learn at least one thing from everyone she meets and also teach them something that she is able to pass on. Her empathy to help others makes her a successful consultant and vital team member. She was drawn to Preference because of the opportunity to help job seekers and companies in our area and developing relationships within our community. Her advice to prospective candidates is to not be afraid of stepping out of your comfort zone. “Don’t settle in a career! It can be a challenge to put yourself out there, but it allows you to grow and explore different opportunities.”

MORE ABOUT TYIA: 

What did you want to be when you grew up? “I wanted to be a Roller Derby Professional! I even had a pair of tennis shoe roller skates. As I grew up a little, I switched to be interested in Radio or Journalism.”

Family Life “I have an incredible husband, two fantastic kids, and grandson who lights up my world!

If you had to eat one meal, every day for the rest of your life, what would it be? “My great-grandmother’s pancakes!”

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About Chanhassen, MN

Ready for a career boost in Chanhassen, Minnesota? This vibrant town nestled in Carver County is not only home to the iconic Chanhassen Dinner Theatres but also offers a thriving job market with diverse opportunities for growth. Imagine advancing your career while enjoying the stunning landscapes of Lake Minnewashta Regional Park or indulging in the delectable Scandinavian cuisine at nearby restaurants. With a close-knit community, renowned art galleries like the Sculpture Garden at Minnesota Landscape Arboretum, and the chance to catch a game at the Target Center cheering on the Timberwolves, Chanhassen is the perfect place to forge your professional path. Explore our job listings now and discover the endless possibilities this charming location has in store for you.